You can influence outcomes and meet diverse challenges.
Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.
In this role, you'll:
Work closely with key stakeholders on leading-edge technology that provides real-time information to customers and frontline staff. These systems help to streamline processes and make a positive impact on the lives of our customers and front-line staff. The role sits within the Customer Information Channels Delivery team within Customer Experience at Sydney Trains and offers you the opportunity to be part of a team and organisation that ensures we have safe, efficient, integrated systems that keep people and goods moving, connects communities and shapes the future of our cities and regions.
- Work across a variety of projects on leading-edge systems for station information management, ensuring current systems are up to-date and relevant, as well as delivering new systems.
For more information on this position and business unit, view the role description.
About you
You're all about being customer focused, delivering quality and detail. This role will allow you to contribute to projects that make a positive difference to Sydney Trains staff and customers.
You will have proven experience documenting and analysing business requirements, as well as planning and facilitating workshops.
You will be adept at working closely with stakeholders to understand their processes, needs and pain points. You can utilise various methods and techniques to elicit requirements and ensure they meet the needs of stakeholders and drive a positive customer experience. You will know how to write user stories and acceptance criteria and understand the technologies behind IT systems and how they are designed and built.
You will ideally have a minimum of three years’ local industry experience as a business analyst in project delivery and have the ability to manage a broad range of stakeholders across a large and complex organisation.
You want to embrace continuous learning and growth and have been looking for a role where you can contribute to the development of smarter and more sustainable systems that have a meaningful impact.
This role offers hybrid working and flexibility.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.
Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.
This role is hybrid-friendly, meaning you can mix in-person days at your team’s home base location with remote days.
What are you waiting for…? Connect with us. Apply now!
Applications close: 11:59 pm Thursday 24th October 2024.
For more information about this role, please contact RENEE.CAMPBELL@TRANSPORT.NSW.GOV.AU.
People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
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