Job Description:
- Justification: Provide presentations, reports, statistics, metrics, and analysis of services provided by Network Services
- Short Description: Receive, process, present data, and information from our weekly Helix datasets which are provided from another I&O division.
Complete Description:
- Extrapolate datasets from Service Desk Support Team and prepare using appropriate algorithm tools
- Ability to obtain and report data analysis of datasets
- Facilitate meetings to discuss data analysis of workloads and projects
- Excellent interpersonal skills
Skills, Experience and Education:
- Bachelors Degree, Required
- Organization and Prioritization skills are Mandatory
- Understanding CRISP-DM process model
- Ability to follow the steps for a data mining project
o Business Understanding
o Data understanding
o Data preparation
o Modeling
o Evaluation
o Deployment
- Communication and Interpersonal skills are Mandatory
- Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required
Skills Required:
- Minimum 1-3 years experience with PBI, R, IBM SPSS, and/or Tableau
- Minimum 3-5 years experience with Microsoft Project and Excel is Required
- Minimum 2-3 years experience with DevOPs is Preferred
- Minimum 3-5 years experience with Remedy/Helix is Required
- Minimum 3-5 years working within a Telecommunications environment is Preferred
- Minimum 3-5 years experience in a large Enterprise setting is Required
- Minimum 3-5 years work experience with multiple network platforms is Preferred
- Minimum 3-5 years working with multiple network lines of service is Required
- Minimum 5+ years dealing with customers is Required
Job Type: Contract
Pay: $40.00 - $50.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Work from home
Schedule:
Education:
Experience:
- Microsoft Excel: 1 year (Required)
- Remedy: 1 year (Required)
- Microsoft Project: 1 year (Required)
- Data mining: 1 year (Required)
Work Location: On the road
