2 year fixed term contract.
The Business Analyst will be responsible for the analysis and design of business processes which align with the objectives and goals of a global strategic change project and the longer-term goals for the whole business.
- Process mapping and optimisation.
- Alignment of existing documentation within teams.
- Cross functional collaboration to help ensure the overall business strategy is supported.
- Mapping to be processes (interim and longer term) and challenging stakeholders to think “outside the box” with these.
- Provide key support to create data alignment between Product Taxonomy and our finance and CRM systems.
- Support testing of new processes and end to end customer journey.
- Working with Data and BI team to check customer mapping data and help create processes for providing information for commercial teams.
- Change Management & Training – assist in the creation and roll out of training materials for new processes and support those delivering the training where required.
- Help establish metrics for process performance, monitor and refine these processes based on feedback and evolving business needs.
- 2+ years working in a BA role
- Experience utilising information to build detailed step-by-step process maps across a variety of functional areas
- Experience utilising process maps and information gathered to create standard operating procedure guides
- Demonstrable experience in data capture and analysis, process mapping, developing SOPs and training guides, and project management
- Experience working with multiple data sources
- Experience working with cross functional teams (Sales, Marketing, Operations, Account Management) (desirable)
- Experience of working with HubSpot and/or Dynamics (desirable)
- Experience in the schools/education marketplace (desirable)
- Outstanding written, verbal, and interpersonal skills
- Ability to work accurately at pace and under pressure
- Exceptional organisational, prioritising and presentation skills
- Strong teamworking and problem-solving skills
- Degree in relevant field (desirable)
ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.
