The Role
Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centered appliance brand.
This role plays a critical role in bridging the gap between business needs and technical solutions. The role is going to have responsibility for working with business units across the organisation for the analysis of their business processes and requirements in defining suitable solutions for the technology teams to deliver value to our customers.
The Role
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Provide cross organisational analytical activity and review of current processes, gather user requirements, and translate this to high level designs and solution analysis
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Able to identify and document process gaps and define improvement process opportunities that will drive value to our customers and organisation
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Develop strong relationships across the business and within IT, working closely with process owners, SME's, architects, developers, business stakeholders and external partners
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Balance workload across multiple priorities, including project delivery, continuous improvement, IT strategic objectives and 2nd tier BAU support.
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Mentoring and supporting junior BAs across projects and BAU work
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Ability to employ business analysis tools and skills to facilitate agile delivery across products, streams and teams across the organisation.
That’s the role, so who are you?
You will have 3+ years proven experience as a Business Analyst ideally with exposure working across CRMs or ERPs platforms, and processes relevant to improving customer experience and business process improvements across various areas of the organisation.
You will be experienced in working in Agile or a DevOps environment with exceptional interpersonal skills, including proven ability to build strong relationships with diverse stakeholders, exemplary communication skills and a talent for conveying complex information simply and concisely.
What we offer
Our environment is designed to allow people to thrive. Our culture is one in which our people can constantly develop, working alongside a team of talented and skilled professionals. At Fisher & Paykel you will have opportunities for growth and exposure to a variety of things within a global organisation.
You will be part of a team-based culture that offers great development opportunities, a challenging and supportive work environment, leading technology, work/life balance, competitive remuneration, superannuation scheme and a full on-site subsidised cafeteria (Auckland) and free car parking.
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Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
