BUSINESS SUPPORT ANALYST
- Industry leading learning and development including our ground-breaking COWS (Care, Ownership, Wellbeing and Safety) programme.
- Excellent career pathways with a business that will back you!Competitive remuneration including free Life, Income, Trauma and Medical Insurance
WHY BALLANCE?
In joining us, you’ll benefit from the experience and expertise of some pretty clever individuals and the backing of a stable and reliable employer who invests heavily in the learning and development of it’s people. You’ll also benefit from:
• Free Life, Income and Trauma Insurance
- Free Medical Insurance for both you and your immediate family
- Free onsite parking
- Discounted banking package through ANZ
- Ballance will match your Kiwisaver contribution up to 5% after 6 months
- On-going learning and development opportunities with fantastic career pathways
- Access to free counselling and support services
ABOUT THE ROLE
As part of the internal customer-facing team in our Information Systems (IS) Department, you'll be providing our Ballance employees with IS tools, setup and ongoing support of everything IS
Ballance operates a range of solutions including SAP, Hybris, Office 365 and Citrix so knowledge of these systems would be advantageous. Other responsibilities include:
- Prioritisation and resolution of support calls to ensure timely and effective resolution of issues and document their outcomes
- Provide technical support to telephone and email requests from users for all PC hardware, software and associated peripherals
- Help all colleagues develop their skills and knowledge with respect to support
- Analysis of support call data to identify opportunities to improve system usability and user capacityResolve technical issues over the phone using remote tools
ABOUT YOU
If you have a "can do, make it happen" attitude, a desire to provide outstanding service to internal customers and the willingness to grow your information systems skills and knowledge then this role with one of Tauranga's largest employers may be the opportunity you are looking for. Ideally you will have:
- Previous technical experience in information system support or training
- Experience supporting a corporate Microsoft environment
- Strong communication and excellent customer service skillsExcellent troubleshooting skills.
ABOUT US
At Ballance, we’re proud to work with New Zealand farmers to nourish our soils and keep our country growing. We’re a 100% kiwi-owned cooperative and committed to working alongside our communities and customers to create a strong, sustainable future for all New Zealanders.
We aren't just about fertiliser. We offer a range of science-based nutrient products, services, and advice tailored specifically for our farmers and growers. It's important to us that they can count on us to deliver the productivity and results they need both on and off-farm, while minimising their environmental footprint.
We believe that growth doesn’t just happen on our farms – it happens in our business too! Our people are important to us and we strive to give them the best learning and development opportunities to support their growth and to give them every opportunity to succeed and fulfil their career goals and aspirations.
This is your opportunity to join one of the top 40 biggest organisations in New Zealand, so if you are the energised Business Support Analyst we are looking for, then click APPLY today!
Applications close 27th August 2024
