BA CRM
Description:
Document and analyze user business processes and requirements
Conduct testing of new or modified systems
Serve as communications link between user and technical group
Provide ongoing user support including troubleshooting and resolution of system issues
Collaborate with marketing team to develop CRM strategies based on enrollment funnel and customer lifecycle including leveraging CRM data to create appropriate segments for targeting and analysis
Assisting users with setup of campaigns/events
Monitoring quality of data and processes Creating reports and queries
Adding/Removing users, training new users and maintaining user documentation
Assisting GT Team with management of system configuration, roll-out of upgrades, and implementation of new features and functionality
Experience in Agile projects (Scrum, Kanban)
Qualifications for CRM business analyst
Proven experience in of functional design, business change, Operating model design and process design
Understanding of the software development life cycle principles, background in software development
Strong background in business analysis and/or system analysis
Experienced in UAT and bug fix
Prior experience in Siebel CRM projects is highly preferred
Background in insurance industry is a definite advantage
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
