Why you'll love working with Tower
At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for over 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.
We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.
What will you be doing?
In this exciting role, your key stakeholders will be senior management and claims team leaders; who you will help guide through decisions for the best outcomes for our customers and business.
Directly reporting to the Head of Performance and Quality Assurance, you will be the 'go-to' person for claim performance in both New Zealand and the Pacific markets.
You can expect to be across the following:
- Manage relationships and work collaboratively with internal and external stakeholders to improve claim performance
- Develop clear and comprehensive monthly/weekly/daily business performance reports, with actionable recommendations and insights
- Help develop and drive strategic claims initiatives, plans and process improvements
- Play a leading role in enhancing and enriching claims reporting through PowerBI
- Drive pro-active insights that will improve our customer experience and business performance
- Build KPI/SLA metrics and tracking to effectively gauge claim performance across all parts of the value chain
What you'll need
To be successful in this role you will be a self- starter who thrives in enhancing performance and process through stakeholder engagement and analytical insight. A high competency in numerical analysis, verbal and written communication is essential.
You will thrive in connecting strategy to tactical decisions and want to consider the end-to-end impact of decision making.
This will require excellent data sourcing and analytical experience, with the ability to leverage existing and emerging toolsets to continually drive data-led decision making.
To be successful in this role, you will also be able to demonstrate the following:
- 4+ years in an analytically heavy role
- Track-record of delivering actionable insights and driving business performance
- Advanced Power BI skills
- Advanced SQL skills
- Advanced Excel skills
- Proven ability in solving complex and challenging business problems
- Data visualisation, presentation, and communication skills
- A bias towards action and willingness to take ownership
- Confident in external partner performance meetings
We pride ourselves on encouraging everyone to bring their whole selves to work, and respect diverse opinions and backgrounds. Making sure we are doing what's right; our recruitment process is fair and unbiased.
What we'll bring to the table
In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
Highlights include:
- Our people come first as we offer 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off!
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing before you get sick
- Career growth - we promote internal capability; we have programmes that recognise star performers
- Flexible workplace opportunities at our beautiful new Fanshawe St office
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Retail deals and discounts
Apply now
Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered promptly.
