Senior Business Analyst - ESO

National Grid • Full-time • Warwick, ENG, GB • £53k - £63k / year • 3m ago

About the role

This is a call to take action and reform our energy system in order to achieve energy security, address climate change, and protect our people.

As a Senior BA you will provide analysis and shape the requirements for our transformative projects. These projects aim to achieve the desired business outcomes and facilitate the transition to NESO (New Energy System Operator) and a zero carbon electricity network. The role will be assigned to one of our core business areas, and depending on the project size, you may work independently or as part of a team.

In this role, Agile DevSecOps principles will be applied to gather and define requirements, with a focus on a customer-centric approach to achieve the desired business outcomes. Close collaboration with strategic business analysts and/or lead business analysts will ensure that the project scope is consistently maintained throughout the delivery process, and the intended outcomes are realised.

Additionally, this role will work with the broader delivery team to promote Agile DevSecOps practices and foster a culture of continuous improvement in the team's agile delivery approach.

While this role may or may not have direct line management responsibility, establishing positive relationships and effective communication is crucial for individual success in this position.

The role demands a strong combination of analytical, influencing, and stakeholder management skills, as well as the ability to drive a customer-centric approach.

This presents a unique opportunity to be part of a new company that aspires to be a digital leader in the industry. You will play a key role in the development of NESO as it contributes to the UK's transition to a low carbon energy future.

The role will be based in the UK, with options for either Wokingham or Warwick. It is expected that you will spend 2-3 days per week in the office, and there may be occasional travel to other NESO offices located in Wokingham, Warwick, London, and Glasgow.

About us

At National Grid Electricity System Operator (ESO), we’re aiming to operate a zero-carbon electricity system for Great Britain by 2025. This means using wind, solar and hydropower - without relying on any carbon-based generators to balance the grid.

Becoming the National Energy System Operator
In Summer of 2024, the ESO will transition to becoming the National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator will be the independent body responsible for planning Great Britain’s electricity and gas networks and operating the electricity system.

The ESO, including all of its existing roles, will be at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users’ need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation will be set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As the ESO are today, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

The time to deliver is now. As part of our team, you won’t just be touching the lives of almost everyone in Great Britain – you’ll be shaping the way we use and consume energy for generations to come.

Key Accountabilities

Responsible for ensuring alignment to desired business outcomes and benefits:

Understand, develop and maintain up to date NESO and directorate knowledge and translate NESO’s priorities and outcomes into delivery of project outputs.
Apply business modelling techniques to understand the business domain and stakeholders’ perspectives to establish how processes, systems, data and people interact and the impact of change on these.
Identify opportunities to improve business performance through business process engineering and identifying opportunities for digital transformation.
Gather and analyse data to create insights leading to informed decision making.
Apply benefits management techniques to ensure that benefits can be measured and tracked to support realisation after delivery.

Responsible for Requirements Definition and Management:

Establish and understand the entire perspective of the situation or change, using appropriate techniques and diagrams to convey this to project and business stakeholders.
Conduct user research to identify user needs and end to end journeys that need to be considered in development.
Define User Stories that can be understood by technical and non-technical stakeholders to include non-functional requirements and acceptance criteria written in an appropriate format, e.g. Behaviour Driven Development.
Create documentation and diagrams to enhance User Stories where necessary, e.g. Wireframes, data models, etc.
Refine User Stories via Agile ceremonies and socialisation, using negotiation skills to achieve the desired outcome in an acceptable way.
Own project backlog of User Stories and work collaboratively with Product Owner/Manager to define Features and Epics.

Responsible for establishing and demonstrating the standard for collaboration across all work areas:

Building and managing trusting relationships with internal and external stakeholders.
Actively contributing to the growth and development of the BA Community of Practice through sharing knowledge and expertise.
Attending and contributing to Agile ceremonies, working with team members to implement recommended improvements.
Supporting testers by reviewing test scenarios and scripts to ensure full coverage of the requirements.

About you

Successful candidates will need to demonstrate the following skills:

Ability to take initiative and act in a proactive manner;
Customer Centric and digitally driven with the ability to communicate effectively and adapt to an ever-changing landscape where priorities will change.
Extensive experience in business situation analysis, including problem identification, root cause analysis, stakeholder engagement, and solution evaluation.
Strong ability to influence and collaborate with stakeholders to align vision, objectives, and outcomes.
Strong ability to adopt and use the most appropriate tools (mural, ADO etc) and techniques (VSM, design thinking, BPM, user research, wire-framing etc)
Core understanding of Digital Delivery and Agile DevSecOps aspects such as design thinking, CI/CD, Cloud, Value measurement and benefit tracking etc and demonstrable experience in applying these.

Mandatory Criteria

5+ years as a Business Analyst working within an IT / Digital environment.
2+ years working as a Business Analyst in an Agile delivery environment
Applicants should ideally possess a bachelor’s degree or have the equivalent digital, data or technology specific industry experience.
Applicants might require NSV Security clearance, and hence in addition to background check need to meet the criteria for applying for it. Applicants should also be able to continuously maintain this clearance.

Desirable

Experience working in utility sector or regulated organisation.
Experience of application lifecycle management tools, e.g. Azure DevOps
Experience of wireframe creation using appropriate tools, e.g. Balsamiq, Lucidchart

What you’ll get

A competitive salary between £53,000 - 63,000 – dependent on experience and capability.

As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance. Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.

More information

This role closes on 20/08/2024 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
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