In this role you will:
- Identify and document business functions and processes.
- Develop, investigate, analyse, validate and review business functions.
- Analyse and identify business process changes that drive efficiency and effectiveness.
- Contribute to evaluating factors that form part of business change requirements.
- Document requirements within a standard format or requirements management tool/s.
- Work with business clients to identify potential solutions, conduct feasibility studies and business cases to justify an investment in change
- Liaise with stakeholders in order to understand the structure, policies and operations of QCS and recommend technology solutions that assist in achieving agency outcomes
- Elicit and document business requirements using a variety of business analysis techniques.
- Interpret business needs and translate those into functional and non-functional requirements and software specifications where necessary.
- Ensure business requirements are communicated to both software development and test teams.
- Work with technical staff and act as a conduit between business customers and technical staff to define /refine requirements and develop solutions.
- Provide business support to technical staff in development of urgent technical solutions.
- Contribute to the identification and mitigation of risks as they arise.
- Utilise broad ICT knowledge and knowledge of the business to identify effective technology solutions that address business needs.
- Working directly with ICT staff to trace business requirements through to test plans and cases, reducing time to fix issues and identify anomalies.
- Provide estimates of requirement development to contribute to successful planning of the Program of Work
- Ensure stakeholders understand available ICT services and promote financial awareness with a view to delivering value for money.
- Develop strong relationships with business and technical staff on the requirements that inform ICT solution design.
- Negotiate effectively with customers to identify needs and business solutions.
- Facilitate workshops to clarify and negotiate business outcomes.
- Liaise with staff within the division, across agency and inter-agency
- Establish and maintain collaborative networks with business and other stakeholders
- Respond to changes in customer needs and expectations.
- Ensure timely and appropriate responses to system issues reported by staff
- Maintain a professional customer focus
The essential requirements for this role are:
- Business Analyst experience in an IT environment with strong skills in the development of requirements and specifications according to standards;
- Cost benefit analysis
- Analytical thinking and problem solving
- Sound written communication skills, including the ability to simplify complex system and process concepts and creativity in communication;
- Ability to cultivate productive working relationships and communicate with influence;
- Facilitation and elicitation skills to lead business in definition of desired outcomes and business processes and requirements
Applications to remain current for 12 months.
Job Ad Reference: QLD/592251/24
Closing Date: Thursday, 3rd October 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.
