Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this – providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.
Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It’s a collaborative environment, where you can rely on the support of the experts around you as you take on projects you’ll both take pride in and feel passionate about.
The Business Analyst (BA) needs to understand the business change needs, assessing the impact of those changes, capturing, analysing and documenting outcomes / requirements and then supporting the communication and delivery of those requirements with relevant parties. This will cover both continuous improvement and step change. The role is primarily focussed on the early part of the project life cycle though includes an element of assurance role through to project closure.
- Building relationships with key stakeholders and understand their business challenges to be able to drive out root requirements and define Epic’s, Feature’s and User Stories.
- Elicit and documenting outcomes / requirements using various techniques - interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
- Planning, arranging, and controlling meetings, workshops and relations with business during investigations. Takes responsibility for the proper conduct of such relations.
- Using required modelling and analysis tools, methods and standards work with business owners and Technology to develop potential solutions through improvements in information systems, data management, practices, procedures, organisation, and equipment.
- Working with the Technology delivery teams in producing the required outputs for the various decision gateways including business cases.
- Assuring that business requirements are being delivered and are traceable in design and test documentation.
- Strong analytical and problem solving skills required, including a thorough understanding of how to interpret customer business outcomes & requirements.
- Strong stakeholder & relationship management skills, tactful diplomat, assists in the facilitation of team and client meetings and a team player working across multiple virtual teams.
- Great communicators (oral, written and presentation) able to deliver difficult/sensitive information to a diverse group including: Executives, Managers, and Product Owners.
- Ability to respond to in a rapidly changing business environment and to successfully engage in multiple initiatives simultaneously and to prioritise work accordingly.
Ideally, you’ll have:
- Knowledge of the airport business and airline processes.
- Professional BA qualification.
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-site working each week, so you’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.
