Fenergo is the leading provider of Client Lifecycle Management (CLM) solutions that digitally transform how financial institutions, asset management and fintech firms onboard and manage clients throughout their client lifecycle.
Its software digitally orchestrates every client journey from initial Know your Customer (KYC) and client onboarding, automating regulatory compliance and enabling continuous monitoring throughout the client lifecycle (transaction monitoring, perpetual KYC), all the way to client offboarding.
Fenergo is recognized for its in-depth financial services and regulatory expertise and out-of-the-box rules engine which ensures financial institutions are future-proofed against evolving Environmental, Social and Governance (ESG), KYC, Anti-Money-Laundering (AML), tax and prudential regulations across 120+ jurisdictions. Headquartered in Dublin, Ireland, Fenergo has offices in North America, the UK, Poland, Spain, Greece, the Netherlands, South Africa, Asia Pacific, and the United Arab Emirates.
What does this role entail?
This role plays a pivotal role in driving strategic people initiatives and supporting organisational growth. As a key member of the People & Places team, you will work closely with functional leaders and cross-functional teams to design and implement solutions that align with the company’s OKRs. This role focuses on organisational change, process optimisation, and contributing to the design and adoption of people programs, ensuring the company is set up to scale efficiently.
Your Responsibilities
Organisational Change & Framework Development
- Lead projects from conception to delivery, collaborating across functions and geographies to achieve business goals.
- Partner with multi-disciplinary teams to analyse challenges, design and implement tailored frameworks addressing functional needs.
- Use data insights to identify trends, optimise processes and enhance organisational performance.
- Partner on organisational change such as org design, process improvements, and scaling strategies, ensuring stakeholder readiness and adoption.
- Shape and support the rollout of new People solutions and systems, ensuring user adoption.
Functional Partnership
- Partner with functional leaders, finance, and operations on effective headcount planning.
- Embed a high-performance culture by supporting the adoption of the Perform Framework.
- Ensure fair and motivating outcomes through the use of market data to inform competitive hiring, compensation and performance decisions.
- Ensure every hire counts through high hiring standards, supporting leadership interviews and effective onboarding.
- Partner with leaders to address employee relations matters fairly and effectively.
- Plan and deliver engagement and recognition initiatives tailored to functional needs.
- Coach managers and leaders, championing continuous learning and development.
- Identify opportunities for process improvements and to streamline ways of working.
- Leverage commercial insights and people data to drive informed decisions.
People Programs
- Lead the execution of company-wide people programs with a focus on Last Mile Delivery, ensuring successful rollouts and stakeholder engagement.
- Act as the voice of our employees, contributing to the design and refinement of key People Programs such as CORE, Perform with Purpose, Engagement, and talent initiatives.
- Champion a high hiring standard by participating in leadership interviews and supporting effective onboarding of new leaders.
- Contribute to a knowledge-sharing community within the Strategic Partner team, promoting best practices and ongoing learning,
Measures of Success
- Deliver functional projects and People team initiatives on time, driving clear outcomes and business impact.
- Successful adoption of organisational changes.
- Improved or maintained eSat scores.
- Monitored voluntary attrition with targeted interventions as needed.
- Voluntary attrition with regular reporting and targeted change initiatives as needed.
- Achievement of functional targets for goal setting, with a high percentage meeting quality benchmarks.
- Development and effective execution of engagement plans.
- Timely and effective onboarding of new leaders.
- Resolution of employee relations cases within set timelines.
- Demonstrated improvements in process efficiency and operational effectiveness.
- Knowledge Base Contributions: number of best practices, templates, guides, or case studies added to the Strategic Partner team's knowledge base
Key Expectations
- Degree in business or related field
- Experience in a Consulting, Business Analyst or Business Partner role.
- Proven experience supporting organisational change initiatives.
- Proven track record to manage multiple projects simultaneously from inception to delivery.
- Skilled in designing and implementing tailored solutions for diverse functions.
- Expertise in high-performance culture and process improvements.
Skills
- Strong collaboration, communication and stakeholder influencing skills.
- Analytical problem-solver focused on impactful results.
- Detail-oriented, with the ability to leverage data to drive decisions and strategies.
- Experienced coach for leaders and managers.
- Adaptable, proactive mindset, ability to thrive in a fast-paced, dynamic environment.
- Committed to continuous improvement and staying current with industry trends.
Our promise to you
We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.
What we value is at the CORE of how we succeed:
- Collaboration: Working together to achieve our best
- Outcomes: Drive Success in every engagement
- Respect: A collective feeling of inclusion and belonging
- Excellence: Continuously raising the bar
- Healthcare cover with Canada Life
- Retirement savings plan
- Employee Assistance Programme
- Opportunity to earn an annual company bonus
- 20 days PTO
- 3 company closure days
- Extensive training programs, classroom and online, through ‘Fenergo University’
- Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more
- Buddy system for all new starters
- Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies.
- Defined training and role tracking to allow you see and assess your own career development and progress.
- Work From Home set-up allowance
Diversity, Equality, and Inclusivity
Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.
