SERVICE DESK ANALYST - FIXED TERM
- Industry leading learning and development
- Excellent career pathways with a business that will back you!Flexible working with an opportunity to work some days from home
WHY BALLANCE?
In joining us, you’ll benefit from the experience and expertise of some pretty clever individuals and the backing of a stable and reliable employer who invests heavily in the learning and development of it’s people. You’ll also benefit from:
- Development opportunities with fantastic career pathways
- Free onsite parking
- Discounted banking package through ANZ
- Access to free support services including EAP
ABOUT THE ROLE
This is a 12-month fixed term role.
As a Service Desk Analyst (internally known as a Business Support Analyst) you will be part of the internal customer-facing team in our Information Systems (IS) Department, you'll be providing our Ballance employees with IS tools, setup and ongoing support of everything IS
Ballance operates a range of solutions including SAP, Hybris, Office 365 and Citrix so knowledge of these systems would be advantageous. Other responsibilities include:
- Prioritisation and resolution of support calls to ensure timely and effective resolution of issues and document their outcomes
- Provide technical support to telephone and email requests from users for all PC hardware, software and associated peripherals
- Help all colleagues develop their skills and knowledge with respect to support
- Analysis of support call data to identify opportunities to improve system usability and user capacityResolve technical issues over the phone using remote tools
ABOUT YOU
If you have a "can do, make it happen" attitude, a desire to provide outstanding service to internal customers and the willingness to grow your information systems skills and knowledge then this role with one of Tauranga's largest employers may be the opportunity you are looking for. Ideally you will have:
- Previous technical experience in information system support or training
- Experience supporting a corporate Microsoft environment
- Strong communication and excellent customer service skillsExcellent troubleshooting skills.
ABOUT US
We love New Zealand and we care about our growth, our land and our people. We work together to create a future we can all be proud of every day.
Our values of Imagination, Bravery, Connections and Honesty mean we look out for each other and stand for what we believe in. We take ownership for growing and developing ourselves, and supporting and challenging each other so we can all reach our full potential.
Here at Ballance, you have a part to play. You can make your place and are free to make a real difference.
Together, we care about our people and our place, about the future of farming and New Zealand and we'd would love for you to join us – “Together, creating the best soil and food on Earth”.
Applications close 16 February 2025
