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Business Analyst

Department for Work and Pensions • Remote (Newcastle upon Tyne, ENG, GB) • £42.61k - £45.08k / year • 2m ago

Details

Reference number

385112

Salary

£42,614 - £45,081

A Civil Service Pension with an employer contribution of 28.97%

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

DWP - Digital

Type of role

Analytical
Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

2 roles are based in Newcastle only,
1 role is based in Leeds, Manchester or Newcastle,
2 roles are based in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield and
4 roles are based in Blackpool, Manchester, Newcastle or Sheffield.

Please find further information on the Corporate hub locations here.

About the job

Job summary

Are you an experienced Business Analyst with the skills and capability to help support DWP Staff in the delivery of critical public services?

As a Business Analyst in DWP Digital you will play a key role in delivering change within the department.

We have vacancies in a number of areas within DWP Digital including:

Technology Services - responsible for designing, delivering and operating environments to enable reliable and secure digital customer journeys
Hybrid Cloud Services - delivering the hosting that underpins all DWP’s digital services
DWP Maternity Allowance modernisation team - providing a more simple and efficient service for customers.
Digital Retirement - responsible for running and transforming our Digital Retirement Services.
The GOV.UK team - responsible for corporate publishing and Signposting.

You will be given the opportunity to continue to grow your capabilities skills and knowledge through working with Senior/ Lead BAs and the support of the wider community of practice.

You may also, be responsible for managing Junior (Associate) BAs to develop your management and coaching skills.

Job description

As a BA working within DWP Digital these are some of the things you will be doing:

Working within a transformational multi-disciplinary team, alongside roles including User Researchers, Developers & QAs.

You may be working within either an Agile or more traditional delivery team.

Translate business problems and user needs into a set of detailed requirements to deliver value and great outcomes for our users.

Lead workshops, interviews, focus groups and utilise other BA techniques to effectively understand the business problems and user needs.

Develop and maintain stakeholder relationships. communicating effectively across both technical and business stakeholders and ensuring the understanding of requirements and acceptance criteria is aligned.

Gain a good understanding of the business processes and activities that impact and that are impacted by the product or service. Selecting the appropriate best practice techniques to model business processes, in order to identify potential process improvements.

Collaborate with the Product Owner to agree a suitable mix of epics, features & stories for each sprint, as well as contributing towards prioritisation activities.

Take ownership for improving your own knowledge of Business Analysis tools and techniques and will play an active role within the BA community including coaching and supporting other members, as appropriate.

Person specification

The essential criteria are outlined in the selection process details.

If you would like to learn more about the role, please contact Natalie.Selby1@dwp.gov.uk.

Technical skills

We'll assess you against these technical skills during the selection process:

How does your previous Business Analysis experience make you a great fit for a Business Analyst role in DWP Digital?
Demonstrate significant experience of working as a Business Analyst and evidence of carrying out a wide range of analysis activities.
Business Analysis
Relationship Management
Business Improvement Process

We only ask for evidence of these technical skills on your application form:

How does your previous Business Analysis experience make you a great fit for a Business Analyst role in DWP Digital?
Demonstrate significant experience of working as a Business Analyst and evidence of carrying out a wide range of analysis activities.

Benefits

Alongside your salary of £42,614, Department for Work and Pensions contributes £12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We also have a broad benefits package built around your work-life balance which includes:

Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Salary Information

New entrants to the Civil Service will join on band minimum.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

Stage 1: Application

Your application will consist of four parts:

1. A Personal Details application form.

2. Civil Service Verbal Test.

After submission of the first stage of your application you will be invited to complete the Civil Service Verbal Test. If you successfully pass the test, you will be invited to complete the final stages of the application.

Please complete the online test as soon as possible (within 24-48 hours is recommended). The closing date for a fully completed application is 23/01/25 at 23:55hrs. Please allow sufficient time to complete the online test and your full written application before the deadline. If you fail to complete the online test and full written application before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the Civil Service Jobs website.

Following successful completion of the test, you will then be asked to complete:

3. Your employment history detailing your responsibilities, skills, accomplishments, qualifications and relevant training. Please copy this information into the box field provided.

4. Technical statements (up to 250 words).

Lead statement - How does your previous Business Analysis experience make you a great fit for a Business Analyst role in DWP Digital?
Demonstrate significant experience of working as a Business Analyst and evidence of carrying out a wide range of analysis activities.

An initial sift will be conducted using the lead statement. Candidates who pass the initial sift will be progressed to a full sift.

When completing your technical statements, you should provide evidence to demonstrate your experience against each of the criteria explaining specifically what you did and how you did it.

The sift panel will use the information in your employment history and technical statements to assess your experience, skills and knowledge.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Important Information

You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
If your employment history/technical statements contain any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences and technical skills listed below:

Experienced in using a wide range of analysis techniques to understand the problem.
Experienced in identifying and building strong relationships with stakeholders.
Technical: Business Analysis.
Technical: Relationship Management.
Technical: Business Improvement Process.

You will be provided with a scenario exercise covering the technical skills above 1 hour prior to their interview. Further details will be provided to candidates invited to interview.

Interviews will take place from mid February 2025. Interview dates to be confirmed.

Further information:

Find out more about Working for DWP

A reserve list may be held for a period of 6 months from which further appointments can be made.

All successful candidates and those placed on reserve will be posted in merit list order by location.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name :

Natalie Selby

Email :

Natalie.Selby1@dwp.gov.uk

Recruitment team

Email :

digitalrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here https://careers.dwp.gov.uk/how-we-recruit/.