Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different commitment to supporting the people who make a real difference in enriching the lives of our society’s most vulnerable. That’s why we are after a Business Analyst on a 1-year Fixed Term Contract who can provide insightful analysis and review and explore opportunities for systems and business process improvement to support the organisation. You’ll be part of an inclusive culture where you can make an impact while growing your career.
About the role
Joining Bupa NZ on a 1-year fixed term contract ending 20 Feb 2026, you will work with a leading, global healthcare company with over 4,000 staff across New Zealand. You will work in our Technology & Transformation team, reporting into our Head of Transformation.
This role offers WFH / hybrid working, based out of our Auckland Support Office with the team, or, in our Porirua office in Wellington.
Where You’ll Make an Impact
- Review and explore opportunities for systems and business process improvement.
- Prepare clear documentation outlining current and future state, clearly articulating business requirements, business processes, rationale for change, and estimated impact of proposed improvements.
- Engage with key business stakeholders to build understanding of current state and opportunities for improvement.
- As change initiatives are created, support the delivery of change, protecting the integrity of the agreed business requirements and assisting with the development of benefit realisation tracking tools.
- Challenge and ask 'why' to provide the best solution for the business and our customers.
- Support project and product delivery teams, ensuring they have clear understanding of business requirements and the change context.
- Conduct end to end testing and lead the preparation of test plans, subsequent user training, and documentation resources.
Skills and Experience Important for this Role
- Minimum 3 years’ experience as a Business Analyst.
- Extensive experience with process mapping and applying conventions using MS Visio, Miro and/or Lucid Chart.
- Extensive experience in establishing and facilitating workshops for Discovery and elicitation of requirements at a senior stakeholder level.
- Extensive delivery experience working within cross-functional teams and delegation skills.
- Proven experience working with one or more project delivery methodologies - Hybrid, Waterfall and a Scaled Agile Framework.
- Proven business systems analysis skills and experience with ERP, CRM and HRIS systems.
- Demonstrated experience in liaising with business teams to define and document business requirements and performance measures that underpin business change programs.
- Demonstrated experience in end-to-end technology projects, including requirements definition, solutions search & select and implementation.
- Typically requires a tertiary qualification in an IT discipline or related field.
- Ability to analyse business problems, identify technology and/or process solution options and make recommendations.
- Ability to work collaboratively, learn, grow, and adapt in this role.
Extra Reasons to Belong
- Hybrid work environment where you can have a work-life balance at our Auckland or Wellington support offices.
- Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
- Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
- Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
- Refer-a-friend programme of $750 - $2,000.
- Professional Development – in-house and external training and development.
- No matter who you are or where you come from, we encourage you to ‘Be You at Bupa.’
To express your interest, please submit an online application with your CV and we’ll reach out to chat about how you can progress your career with Bupa.
Through vision, passion, and sheer hard work, we’re now New Zealand’s largest aged care and dementia care provider. As one of New Zealand’s leading healthcare organisations we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.
Our Values | Ā mātou ūara
Brave | Māiatanga Caring | Manaakitanga Responsible | Haepapa
