Location: Nationwide: Tusla has over 250 offices nationwide, the role can be based in the nearest Tusla office with available space. Blended work arrangements are also available.

Salary: See Description for Details

Closing Date: 06/08/2024 12:00 PM

Recruitment Start: 11/07/2024

Permanent

Job Summary

The Child and Family Agency was established on 1st January 2014 and is responsible for a range of statutory functions including provision of child protection, alternative care, specified regulatory services and a range of family support services. The Agency has commenced a major improvement programme with significant focus on Practice, Culture and Structure.

The Agency currently has responsibility for a budget in excess of €800m and delivers its services through circa 5,000 people in 350 locations across the Country.

The Child and Family Agency has responsibility for the following range of services:

Child Protection and Welfare
Family Support
Alternative Care
Adoption
Tusla Education Support Services (TESS)
Domestic Sexual and Gender Based Violence (DSGBV)
Children’s Service Regulation
Counselling and Therapeutic Supports

Further information is available on www.tusla.ie

About Tusla ICT

Tusla has one of the largest ICT networks in the Public Service with almost 6,000 users in over 400 locations. Tulsa ICT provide the innovation and systems required to support Tusla in delivering its services and achieving its business and strategic objectives.

The ICT team are responsible for delivering the following functions: ICT Networks, Server and Cloud management; Application Development and Support; Data and Information Management; Cyber Security; ICT Service and ICT Programme Management.

Purpose of Role

Overview of the Role

The ICT Business Analyst will work as part of the Applications (development) team in developing innovative solutions to support the work of Tusla and assist staff to work efficiently and effectively by maximising the use of technology.

The role will primarily have responsibility for the analysis and design phases of the software development life cycle (SDLC). The role will involve working with business representatives to develop requirements/ design proposals and lead on all aspects of documentation throughout the SDLC.

Tusla’s ICT Application Development Architecture

Tusla have a highly skilled internal application development team delivering solutions in 0365 and .Net Core. The development team operate Agile and DevOps methodologies

Job Objectives

Main Duties and Responsibilities.

Lead requirements gathering engagements with business stakeholders by various means including facilitating workshops with subject matter experts.
Identify opportunities for process improvements and innovative solutions using technology.
Develop process maps, high level scoping of new project requirements, business requirements and prioritising schedules.
Develop design proposals and low functional prototypes to achieve sign off from business stakeholders.
Working to an Agile methodology develop backlogs to clearly define the business requirements including use cases and business rules.
Support the end-to-end engagement with business stakeholders.
Support the development of documentation through all phases of the SDLC.

Relationship Management and Collaboration

Work closely with colleagues to deliver a quality focused ICT solutions to all users.
Works in collaboration with other ICT teams as required.
Manage stakeholder engagement.

Resource Management

Manage the work of assigned staff if applicable.

Health & Safety

Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.

Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

Skills Requirement

Applicants must by the closing date of application have the following:

Have a third level qualification in an ICT, Business, Design or Social Work related discipline.
Have a minimum of 3 years’ experience working in a business analyst / design related role.
Have experience of working with the Agile methodology.

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character.

TUSLA

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Grade VII ICT Business Analyst