Department Operations

LevelEntry Level

LocationSingapore

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

Shopee’s Regional Operations constantly solving problems and introducing innovative solutions to improve platform usability and enhance end user experience for our buyers, sellers, and partners.

Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes, and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes and features for greater product and operational excellence.

Job Description:

Our Business Intelligence Data Analysts go beyond performance monitoring and report - they play a crucial role in conducting in-depth data-powered analysis and research that drive key business decisions across Regional Operations.

We’re looking for a hands-on, motivated individual who enjoys complex problem-solving and deriving data-backed solutions to help drive high-impact business changes.

Work closely with large datasets to build data visualisation and dashboards that inform strategic planning and sound business decisions
Understand functional and technical requirements to build reports that deliver actionable insights to key stakeholders
Build and maintain data infrastructure (data pipelines, aggregated data sets, reports, dashboards) to facilitate development of key metrics to measure efficiency/impact/outcomes of day-to-day operations
Conduct research and synthesise findings into plans, processes, and playbooks that are clear and lead to actionable insights
Work closely with internal stakeholders from cross-functional and product teams across multiple markets to build, test, and implement new processes and systems
Drive adoption of the team’s initiatives through strong collaboration and alignment of organisational needs with various stakeholders

Requirements:

Bachelor’s degree in Business Analytics, Statistics, Engineering, Mathematics or Computer Science with 0-3 years experience
Proficiency in SQL/Python
Experience with big data tools (e.g. Hadoop, Hive SQL, Spark), ETL tools, data visualisation tools (e.g. Tableau, Looker) and statistical analysis (e.g. hypothesis testing, regression, data modeling techniques) preferred
Ability to analyse and synthesise data from both quantitative and qualitative sources
Ability to draw insights from data to to design practical and scalable solutions
Ability to explain technical concepts in a clear and succinct manner to various stakeholders
Ability to thrive in a dynamic and collaborative environment

Shopee

Jobs

Junior Data Analyst - Business Intelligence, Regional Operations