About Us:

SA Cabs Pty Ltd, a leading provider of reliable and affordable transportation services, is seeking a dedicated ICT Business Analyst to join our team in Port Augusta. As we continue to grow and innovate, we need a skilled professional to streamline our technology solutions and optimize business processes. Join us in delivering excellent service to our community while advancing our technological capabilities.

Role Overview:

The ICT Business Analyst will play a pivotal role in identifying business needs, evaluating technology options, and implementing ICT solutions that improve operational efficiency and enhance customer experience. This position is ideal for an analytical, detail-oriented professional with a passion for optimizing processes and deploying impactful technology solutions within the transportation industry.

Key Responsibilities:

Perform testing, troubleshoot issues, and provide ongoing support for system implementations.
Collaborate with internal teams to understand business needs and translate them into technical requirements.
Developing project plans, estimating costs, allocating resources, and overseeing project execution using project management methodologies and techniques.
Taking responsibility for deploying effective solutions, including creating, adopting, and implementing system test plans to ensure quality and integrity.
Identifying and evaluating inefficiencies, recommending optimal business practices, system functionalities, and behavioral improvements.
Assessing, investigating, and analyzing current business processes, procedures, and work practices.
Preparing user guides, developing training documentation, and conducting formal training sessions for users.
Serving as a central reference and information source, providing guidance and support throughout the system project decision-making process.
Using data and process modeling techniques to produce clear system specifications for software design and development.
Creating functional specifications for developers to build and enhance systems effectively.
Stay up-to-date with industry trends and technological advancements to identify new opportunities for improvement.

Qualifications:

Bachelor’s degree in Information Technology, Business, or a related field.
2+ years of experience as a Business Analyst or in ICT roles, ideally within transportation or service industries.
Strong skills in data analysis, project management, and process optimization.
Familiarity with business analysis tools, ERP systems, and project management software (e.g., JIRA, MS Project).
Excellent communication skills to work effectively with both technical and non-technical teams.
Highly organized, with strong problem-solving abilities and attention to detail.

Job Types: Full-time, Permanent

Pay: $65,000.00 – $75,000.00 per year

Schedule:

8 hour shift
Monday to Friday

Work Location: In person

SA Cabs Pty Ltd

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IT Business Analyst