Job Summary:

Salary range: £41,967 - £50,088 per annum
Work location: London
Hours per week: 36
Contract type: Permanent
Closing date: 17th October 2024
Interview date: Week Commencing 28th October 2024

About Us:

At Kensington and Chelsea, we put our local residents and businesses at the core of every decision, working together to deliver efficient, high-quality services. Our Housing Management ICT team is committed to driving forward innovative CRM solutions that empower service delivery and improve the lives of those we serve. We’re looking for a dynamic CRM Business Analyst to join us in shaping the future of our Housing IT systems.

The Role:

As a CRM Business Analyst, you’ll be working closely with a passionate ICT team, collaborating with business stakeholders and functional consultants to improve and support our Dynamics CRM system. This role will see you facilitating workshops, gathering business requirements, producing functional specifications, and coordinating system upgrades and developments. Your key focus will be ensuring our CRM processes are efficient, cost-effective, and compliant with legal and regulatory standards, such as GDPR. This is a hands-on role where your expertise in Dynamics CRM will shine as you work on system enhancements, testing, and providing support to users.

Please refer to the Job Description for more information.

About You:

We’re looking for someone who has demonstrable experience with Dynamics CRM management, ideally within social housing or local government. You should have strong technical knowledge of Dynamics 365, with the ability to develop business workflows and communicate the benefits of CRM to stakeholders. Your attention to detail and problem-solving skills will help you support users and deliver high-quality solutions. Experience in delivering CRM projects end-to-end is a must, as is the ability to produce functional documentation and support testing processes.

In return, you can expect a competitive salary, generous leave entitlements, and a high-quality pension scheme.

Please apply online by explaining how you meet the requirements in the person specification and job description. CVs will not be considered for this role.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring our recruitment process is inclusive and accessible.

Application process

Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.

You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.

Additional information:

The council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.

We make sure all our staff are vetted to a high standard by conducting pre-employment checks to assess and assure the trustworthiness, integrity, and ability of prospective employees. This includes validating identity, right to work in the UK, qualifications (where applicable), work history (including the investigation of gaps) and referencing. They may also involve criminal record checks (UK and overseas).

We promote equality, welcome diverse applicants, and ensure inclusivity in our recruitment and selection process.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Information about the safeguarding of children and support for families: https://www.rbkc.gov.uk/children-and-education/safeguarding-children

Information about protecting and safeguarding yourself and others from abuse and neglect: https://www.rbkc.gov.uk/health-and-social-care/adult-social-care/safeguarding-adults

We do not accept speculative CVs.

If you have any queries, please contact: recruitment@rbkc.gov.uk

Royal Borough of Kensington and Chelsea

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