Job Title: Salesforce Business Analyst
Area: Member and Participant Experience
Reports to: Product Manager, Leads and Leads Management
Classification: Exempt
Location: Evanston, IL
This position is designated as Hybrid - Fully Flexible and expected to work from our World Headquarters office once per month to several times a week. The specific days in the office are determined by managers based on business requirements. Rotary is under the jurisdiction of Illinois employment laws; we require all employees to live within reasonable daily commuting distance to Evanston.

Organization Overview

Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary’s clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit http://www.rotary.org.

Rotary’s Commitment to Belonging (DEI)

At Rotary, we celebrate diversity and foster an inclusive environment where all employees are valued and empowered. We are dedicated to creating equitable opportunities and supporting the growth and well-being of our team. Join us in building a world where everyone can unite, take action, and create lasting change.

Overview
The Salesforce Business Analyst will be primarily responsible for managing functional and technical requirements from business SMEs and act as a partner to the Product Manager, Salesforce Administrator, and Development Team. This role works closely with key business and IT stakeholders and product teams to understand the organizational goals and priorities driving roadmaps. We are looking for a forward thinker able to see the bigger picture of the integrated systems (Marketing Cloud, CRM, Experience Cloud, and Integration). In this role you’ll tackle the challenge of juggling multiple product capabilities and mastering the technical complexities of Rotary’s products. Your work will have a profound impact, driving participant-focused solutions, leading market innovations, and enhancing product quality.

The Salesforce Business Analyst reports to a Product Manager aligned to a portfolio of product capabilities.

You Will Have

Bachelor’s degree in engineering, Computer Science, Management Information System, or equivalent experience required.
Proficiency in Salesforce platform, including Marketing Cloud and Experience Cloud.
Knowledge of Agile Values, Principles, and mindset with at least 3-5 years’ experience acting in a Salesforce Business Analyst role, or a similar role.
Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator) required.
Experience with Configuration, Documentation, and Deployment of new features
Experience with Salesforce integrations and third-party applications.
Strong technical acumen and system thinking.
Proficiency using Confluence, and JIRA.
A consumer-centric focus with experience managing user experience components.
An ability to articulate and clearly communicate complex problems and solutions simply and logically.
Demonstrated track record in effective requirement elicitation and analysis.
Excellent critical thinking and communication skills.
Self-motivation is crucial.
Familiarity with Salesforce Einstein Analytics.
Certified in Scaled Agile - SAFe® Product Owner (PO/PM) a plus.

You Are Good At

Excellent verbal and written communication skills.
Bringing a strong understanding of Salesforce best practices and functionality to Rotary
Identifying and surfacing risks
Team oriented with proven ability to build consensus across groups with different priorities and lead diverse cross-functional teams.
Tackling problems with creativity and a positive attitude.
Analytical and decision-making skills.
Managing more than one product.
Being flexible and adaptable to change.

You Will Be Responsible For

Owning the product backlog and priority of backlog items; ensure it is transparent, visible, and understood;
Owning the product roadmap for Leads and Leads Management capabilities;
Creating and communicating backlog items (i.e., writing user stories);
Monitoring, triaging, and investigating production issues
Closely collaborating with your Product Manager and/or Business Stakeholder to gain product understanding and prioritize backlog items efficiently;
Prioritizing and sequencing stories to maximize the business value delivered while maintaining a sustainable pace for the team.
Processing and analyzing product feedback from stakeholders;
Accepting user stories;
Collaborating with IT back-end teams and shared services to assist decision-making and sequencing of critical technology enablers;
Analyzing functional and non-functional product requirements, dependencies, and constraints and decompose them into tasks for the development team;
Collaborating with User Experience team and Global Communications team to ensure products meet design system and internationalization standards
Documenting solutions requiring development in collaboration with Solution Architect and Tech Lead
Ensuring ongoing collaboration with other product development teams to align work and proactively manage cross-team dependencies;
Conduct demo for all required stakeholders;
Run UAT.
Working with our Salesforce System Administrator to coordinate upgrades or data integration changes requiring Rotary support.

Leadership Attributes

Communication: Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.
Collaboration: Builds partnerships and works jointly with others to meet shared objectives.
Adaptability: Respond to changes willingly and recognize when to adjust based on the situation.
Accountability: Have a clear sense of ownership and take personal responsibility for actions.

Salary range

$106,200 - $118,000

Please note:

Rotary does not provide VISA sponsorship or relocation assistance

Rotary International

Jobs

Salesforce Business Analyst / USA: Evanston, IL