Employer description:
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across 8 countries, Capita’s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

Overview:
We are now looking for eager candidates to join us as apprentices.

The Business Analyst Apprentice will support the delivery of business improvements, changes and developments.

The Apprentice will be responsible for supporting the Business Analysis team undertaking analysis to be able to produce various documents including requirements and customer journey mapping to support various business initiatives.

Participating in Project meetings and Projects Status calls will be frequent.

Location:
This role is home based, but travel to Darlington [DL1 9HB], Sheffield [S4 7TL] or London [EC2T 7NQ] will be required to spend time with the team and attend relevant meetings.

Duties / Roles & Responsibilities:

Consider and review the effectiveness and efficiency of existing systems, processes and controls and make suggestions to enhance delivery.
Develop and maintain relationships with relevant stakeholders and/or clients.
Ensure that continuous improvement and excellent customer experience are at the heart of all activity.
Support the documentation of High-Level Business Requirements from and for project stakeholders.
Work with teams across the business to map processes and controls, support the identification of areas of improvement and articulate requirements in order to drive change and deliver improvements.
Take ownership of personal and performance development undertaking all relevant training courses to improve pensions and internal systems knowledge and capability.
Work with and support other Business Analysts on projects.
Deliver against individual objectives and contribute to the achievement of departmental objectives and business results.

What we are looking for:
Required experience / skills:

The ability to collaborate with other people
Effective time management skills with the ability to prioritise workloads and meet deadlines
Can identify errors and suggest options to correct them
Can demonstrate strong communication skills and the ability to articulate information
Experience across MS Office applications

Desirable experience / skills:
The ability to create a visual depiction of a business process using flowcharts in order to identify potential improvements, using suitable process mapping tools for example Visio.

Essential qualities we are looking for:

Building collaborative relationships – Having the ability to promote a culture of information sharing and working together.
Communicating for impact – Understanding the importance of communication and having the ability to provide information in a clear and concise manner.
Self-awareness – Being aware of the impact of own actions on stakeholder(s) and having the ability to manage the emotions of self and others while achieving results.
Adaptability – Having the ability to manage workloads during changing environments.
Innovation – Understanding the value of innovation and having the ability to develop new ideas and initiatives that improve the performance of the organisation.
Diversity and Inclusion – Understanding of the value of perspectives and opinions of different groups of people.
Learning agility – Understanding the necessity to continually learn and seek feedback in order to improve own performance and development.
Resilience – Recognising the ability to maintain focus on objectives in difficult or challenging situations and demonstrating resilience to a complex and changing environment.
Managing Conflict – Understanding of how to recognise and deal effectively with existing or potential conflicts.

Entry requirements:

Level 3 Qualification + at least 12 months of work experience* + robust onboarding plan (learner must work in the organisation for 3 months before signing up)
OR business-related degree eg business, finance, economics, maths, etc.
OR non-business-related degree + at least 6 months of work experience*
OR existing staff member with 2+ years of work experience**

Work experience relates to any valid work experience

**Existing staff work experience should not be in a business analyst role

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Salary:
£23,000 - £25,000 per annum, dependant on experience.

Working week:
37.5 hours a week.

Benefits:

Remote working
Flexible working options
23 days holiday (rising to 27 days with service)
Company matched pension

Future prospects:
Associated apprentice qualification and progression within the Business Analysis Team and across the wider Capita Pensions Business will be available after successfully finishing their apprenticeship.

Important information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
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Business Analyst Apprentice