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ICT Business Analyst (Managed Services)

Do you have a genuine passion to be part of a growing team?
Are you able to understand internal and external clients’ needs and provide technical solutions?
Looking for a new challenge to really use these talents?

At Perfekt we are a fast-growing IT Services Company that has a primary focus in Infrastructure technologies encompassing

Networking
Security
Data Management
Backup/DR
Virtualisation – VMware/Microsoft
Data Centre / CLOUD Solutions
Exchange/Messaging
Managed Services

An ICT Business Analyst (Managed Services) is predominantly a post-sale, service delivery role that work with customers to formulate ICT support and production system requirements, develop ICT support and production system plans and documentation, review and evaluate existing ICT support and production systems, and design and modify ICT support and production systems to meet business needs. An ICT Business Analyst (Managed Services) also solves problems and provides technical expertise and direction in support of support and production systems and process improvements, diagnoses and resolves complex system problems.

Responsibilities & duties

1. Work with customers to formulate and document requirements for support and production systems

2. Identify, investigate, and analyse support and production system processes, procedures, and work practices

3. Identifying and evaluating inefficiencies and recommending optimal business practices, and support and production system functionality and behaviour

4. Create user and training documentation, and conducting trainings and handovers

5. Plan, design, build, configure, commission, and maintain systems, taking responsibility for configuration management and overall operational readiness of support and production systems, especially environments with multiple operating systems and configurations, and provides troubleshooting and fault-finding services for systems problems.

6. Analyse, develop, interpret, and evaluate complex system design and architecture specifications, data models and diagrams in the development, configuration, and integration of support and production systems.

7. Research, analyse, evaluate and monitor systems for ICT infrastructure to ensure integrated system platforms are configured to operate at optimal performance

8. Assess and recommend improvements to network systems and integrated hardware, software, communications and operating systems

9. Provide specialist skills in supporting and troubleshooting hardware, software and systems problems and emergencies

10. Install, configure, test, maintain and administer new and upgraded systems, software database applications, virtual and physical systems, and servers

11. Recommend corrective action plans and improvements in the resolution of non-compliance with standards detected across the managed systems

12. Liaise with hardware and software vendors where required for systems problem resolution and drive these to conclusion

13. Create, perform and collaborate in dailies, weeklies and monthlies scheduled activities including reports, updates, meetings and trainings

14. Troubleshooting, upgrading and providing service support to communication infrastructure systems including but not limited to compute, storage, network, cloud, backups and recovery, security and disaster recovery and business continuity

15. Optimize and automate internal systems to improve the manage services activities efficiency

16. Problem and incident management utilising tools and ITIL Framework

17. Provide training, and knowledge transfer for the customers and Managed Services team members

18. Self-education during free time.

19. Attend training and complete all product/vendor systems certifications as requested.

On offer is a generous negotiated salary package commensurate with qualifications, experience and capacity to do this and any future role.

Perfekt

Jobs

ICT Business Analyst