Details

Reference number

368167

Salary

£46,404

Job grade

Other

Contract type

Fixed term

Length of employment

12 months

Type of role

Analytical

Working pattern

Full-time

Number of jobs available

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

Manchester, North West England, M2 3HQ

About the job

Job summary

Closing date - 09 September 2024

Interview dates – 23 and 24 September 2024

Temporary for 12 months

Make a difference, join our team.

The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.

Based in the centre of Manchester, we employ 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you.

Job description

The role:

Working as part of a multi-disciplined team to manage a customer's requirements through the project life cycle from initial analysis, requirements definition, documentation and development through to testing.
Responsible for communication of any requirements to the project team as well as the wider business audience as necessary.
This is a great opportunity for a highly analytical, natural communicator with a broad range of previous business analysis experience to help improve the service we deliver change across Data, Digital and Transformation directorate and the business to drive improvements across public services.

Person specification

The successful applicant will have:

experience of using appropriate tools, methods and techniques for information capture and information modelling to document and understanding of structure, relationships, process and information flows
previous experience in Business/Systems Analysis
the ability to communicate effectively
the ability to work under direction or independently and be self-motivated and manage own projects and workload prioritising where necessary
have experience of working with external clients and third parties

No candidate will meet every single desired requirement. If your experience looks a little different and you think you can bring value to the role, we would love to hear from you!

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

Asian, Black, Mixed Ethnicity or another ethnic background
disabled
LBGTQ+.

Benefits

Civil Service Pension scheme (minimum 26.6% employer contribution)
32.5 days annual leave
hybrid working – 40% office based
flexible working
access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
comprehensive learning and development programme
employee discount scheme across hundreds of retailers
bicycle loan scheme
season ticket loan
gym membership subsidy
paid for professional memberships
eye test reimbursement.

Things you need to know

Selection process details

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

Actions we take to embed this include:

an anonymised shortlisting process to make sure it is fair and unbiased
monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
providing wellbeing support and opportunities for personal and professional development for all colleagues
creating spaces for connection and engagement through our employee network groups and social clubs
engaging in regular inclusion learning to enhance the cultural competency of our organisation.

If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

We do not accept CV’s. To apply for the role, please complete the application form by clicking on the ‘apply now’ button.

No agencies. Applications from individuals only.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name :

recruitment@ombudsman.org.uk

Email :

Jonathan.boulton@ombudsman.org.uk

Recruitment team

Email :

recruitment@ombudsman.org.uk

Parliamentary and Health Service Ombudsman

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