Job Objective

The Digital & Process Excellence (PEX) specialist reports to the Manager - Delivery and Process Excellence (PEX):

1. ERP implementation and transformation

2. Process Excellence initiatives across the business unit

3. Performance management and management reporting

4. Continuous Improvement management, mindset and behaviour across the business unit

Responsibilities/Communication/OHSE

Key Responsibilities

Conduct process mapping, AS-IS process analysis, and TO-BE process design to optimize operational efficiency.
Document business requirements specifications (BRS) and lead ERP implementation projects.
Evaluate ERP systems and conduct user acceptance tests, identifying gaps between delivered software and initial requirements.
Lead process excellence initiatives with measurable outcomes across business units.
Generate statistical reports on managed tasks and develop visual management systems for monitoring KPIs.
Monitor critical KPIs against targets, provide regular status reports, manage risks, and escalate issues when necessary.

Required Qualifications:

Proven experience in process management and ERP implementation, with a focus on Oracle products preferred.
Excellent written and verbal communication skills, with the ability to create compelling content.
Proficiency in reporting tools such as Power BI and Oracle BI.
Advanced knowledge of Microsoft Excel for data management and analysis, including complex spreadsheet and model creation.
Strong analytical skills and the ability to make data-driven decisions.
Creative problem-solving abilities and a passion for developing innovative digitalization strategies.
Ability to work effectively both independently and collaboratively in a fast-paced environment.

Communication

Internal Communication:

Manager - Digital and Process Excellence

Relevant support and/or corporate functions

Purpose:

For the execution of any project under his responsibility and communication of plan, roles, constraints, milestones, and critical path to all team members and project stakeholders

External Communication:

As defined by project scope

Purpose:

For creation, execution and monitoring of vendor(s)/ consultant(s) plans

Occupational Health & Safety and Environment

Accountability:

Are accountable for their acts and omissions.

Responsibility:

To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents and near misses.

Authority:

To stop work if they think the work is unsafe.

Skills

Minimum Qualification/Experiences/Skills

Education & Professional Qualification:

• Relevant business degree in Process or Supply Chain Management.

• Green Belt or Black Belt certified

• Globally recognized Project Management certification

Professional Experience:

Must have:

• Logistics or Maritime experience. Ideally from a leading company in the region and with knowledge in Feeder, NVOCC or Freight forwarding & container management

• Hands-on experience in Oracle modules (from either implementation or operation or both)

Other preferred qualifications

• 6+ years extensive experience using leading business improvement methodologies and processes (e.g., Lean/Six Sigma, PMP or similar)

• Demonstrated Project Governance experience

• Cross-Functional experience and / or Management Consulting experience a plus

Geographic Experience:

• Middle East experience is a distinct advantage

Computer Skills:

• Microsoft Office

Language Skills:

• English critical; Arabic a plus

• Ability to simplify technical information into easily understood documents

Market/Industry/Functional Knowledge:

• Knowledge of market leading practices and Logistics processes, tools of process excellence and optimization

• Excellent planning and organizational skills.

• Result driven.

• Excellent relationship building skills. Ability to effectively influence key decision makers at all levels of management. Collaborative mind-set when engaging cross-functional teams and outside stakeholders.

• Knowledge of the shipping, logistics, and energy industries is preferred

Madre Integrated Engineering

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