Job Type:

Permanent

Build a brilliant future with Hiscox

Position: Business Analyst

Reporting to: Head of Claims Operations

Location: York / Colchester

Band: II

Type Permanent

About us:

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

UK retail

Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

The role

In this role you will be an integral part of the UK Claims Operations team, which has responsibility for driving change, continuous improvement and ensuring the smooth running of the function day to day alongside the Heads Of Claims.

In this role you will provide support to projects, teams and departments in the delivery of their strategic, tactical and continuous improvement programmes. You will work independently on smaller, less complex projects and as part of a team on larger, more complex projects. You will be responsible for handling your own workload and ensuring the accuracy, quality and relevance of your analysis and recommendations. Your role and responsibilities will vary from project to project depending on the needs of the business.

The UK Business Unit is embarking on agile transformation journey, moving from a predominantly waterfall delivery methodology to more agile ways of working, alongside defining our future technology blueprint.

While previous experience of using BA mapping techniques is desirable, but not essential as we this is seen as an opportunity for the right individual within the business to take the next step in there career.

You will report to the Head of Claims Operations, but at times may also report to Project/Programme Managers or other senior stakeholders in the business as required. When not working from home, the role can be based in either York or Colchester with a minimum of 2 days a week in the office.

Our must haves

Be able to research, analyse, document and present findings clearly and simply
Work with stakeholders to produce clear business cases, with their opportunities, requirements and solutions
Evidence of applying “soft” influencing, persuasion and consultancy skills with leadership qualities that will influence scope & design, helping to ensure the project outcomes move the business forward.
Excellent written and verbal communication skills, capable of working with people at all levels within and external to the business.
Be highly results driven, with the energy and determination to succeed in a fast paced environment where the speed of response is critical to success.
Demonstrate track record of reliance and desire to overcome obstacles.
Be able to constructively challenge peers and managers in order to ensure the delivery of the best possible outcomes for the business
Be able to work closely with data analysts to ensure data management requirements are incorporated into solutions Relevant qualification in process improvement, for example BCS Diploma in Business Analysis, Lean Six Sigma or Prince2.
Experience working within both Waterfall and Agile delivery frameworks.

Our nice to haves

Good level of knowledge linked to key data analysis skills including – ability to build Power BI dashboard and build data pipelines.
Experience working within both Waterfall and Agile delivery frameworks.
Working in the insurance industry in particular within the claims environment.
Desirable to have good working knowledge of claims processes and operating models, or experience in a similar environment

Why work at Hiscox?

It’s a simple question, with many answers. The reality is that we’re all different. And a different combination of career opportunities, perks, benefits, worklife flexibility, training, and environment may appeal to each of us.But when we talk to our people, be they newcomers or veterans, they tell us that there is a certain something about the culture of Hiscox that draws our people here and keeps them here – it’s something we call the “Hiscox factor”.It is felt in the way we interact with one another. In the values our people hold. And in our attitude to both success and adversity.It is not something that’s always easy to define through a set of words; but if you’re someone who challenges convention, someone who is passionate about helping people when they need us most, and someone who simply gets things done… then you have everything you need to succeed here.

Hybrid

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have learned that working life doesn’t always have to be in the office, and we use hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable optimal team functioning and to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

Work with amazing people and be part of a unique culture

Hiscox

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Business Analyst