Energis is seeking a skilled IT Business Analyst to join their busy manufacturing client in North Down.

The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of IT systems. This role requires a proactive approach to problem-solving and a strong understanding of various IT tools and technologies. The IT Analyst will work closely with users to analyse issues and implement effective solutions, contributing to the overall efficiency of the organisation.

Duties

Provide 2nd line technical support through the help desk, addressing user inquiries and resolving issues related to software and hardware.
Analyse system performance and troubleshoot problems
Collaborate with other IT team members to implement upgrades and enhancements to existing systems.
Document processes, procedures, and solutions for future reference.
Conduct system audits to identify areas for improvement.

Experience

Proven experience in a 2nd line technical support role or similar position.
Experience with troubleshooting techniques and tools is essential.
Knowledge of ITSM frameworks
Experience supporting global users
Excellent analytical skills with the ability to think critically when resolving issues.
Strong communication skills, both written and verbal, enabling effective interaction with users at all levels.

Salary is in the region of £40k dependant upon experience.

For further information and a confidential discussion please email your CV through the link.

By applying for this role you are consenting to Energis Recruitment holding your details for a period of 12 months to be considered for other roles. As a candidate you have the right to consent or object to this.

Job Type: Full-time

Pay: £40,000.00 per year

Benefits:

On-site parking
Work from home

Schedule:

Monday to Friday

Experience:

2nd line support: 3 years (preferred)
global IT support: 2 years (preferred)

Work Location: In person

Energis Recruitment Ltd

Jobs

IT Business Analyst