Description

We are currently looking for a detail-oriented Business & Systems Analyst to join our team on a 12 month fixed term contract. The successful candidate will be responsible for analysing and delivering Dynamics-based solutions that align with business requirements. This role will focus on ensuring business readiness for Dynamics-related changes, helping to streamline and optimise processes across the organisation. You will also play a critical role in ensuring that the quality of data within Dynamics is maintained to the highest standard, fostering confidence in the system’s integrity and supporting its successful adoption across teams. Strong analytical skills, a deep understanding of Dynamics, and a focus on data accuracy will be key to success in this role.

Key Responsibilities

Working alongside industry specialists, the successful candidate will be responsible for:

Analysing Dynamics-based requirements and solutions
Gathering and analysing data from all systems to support solution options.
Obtaining sign off for requirements & solutions from all stakeholders and facilitating project meetings where appropriate.
Providing support during the development and testing phase of the solution, tracking and resoling risks, queries and issues as well as ensuring test scripts and results are clearly documented and signed off.
Ensuring business readiness for Dynamics-related changes to Business process to include providing timely and clear communication, support training and documentation and support post go-live requirements
Ensuring the quality of data within Dynamics is to a high standard, to retain confidence in the system
Driving the adoption of Dynamics across the business escalating training needs, inconsistent usage or gaps in the solution.
Championing the use of the system.
Deputising for the Project Manager and Lead Business & Systems Analyst when required.
Providing subject matter expertise through effective cross office collaboration on Cifas projects.

Skills, Knowledge and Expertise

To be successful in this role, you will have:

A degree level education or equivalent and/or relevant previous work experience.
Experience in business and systems analysis, ideally throughout the full project lifecycle.
Strong experience in working with complex data and systems, particularly Dynamics or similar platforms, with the ability to implement and optimise solutions.
Proficiency in process mapping, statistics, and management information, and experience with tools such as Microsoft Power BI is desirable.
Excellent communication skills, both written and verbal, with the ability to present technical concepts to non-technical stakeholders and build relationships across teams.
A proactive, problem-solving mindset with the ability to work independently, meet deadlines, and influence and collaborate effectively within a team.
Knowledge of fraud prevention, fraud systems, and fraud prevention technology is desirable.
The ability to consolidate and assess information from various sources to inform decision-making.
High level of personal integrity, empathy, and professionalism, with a solutions-focused approach and a commitment to achieving optimal outcomes.
This role requires a blend of technical knowledge, strong interpersonal skills, and the ability to drive change effectively across teams.

Benefits

In return for helping us take the fight to fraud, all our employees receive an impressive benefit package, which includes:

Remote working with approximately 2 days a month in the London office.
Generous annual leave allowance plus the bank holidays
Private healthcare
Excellent pension package through salary sacrifice
Personal and professional growth
Employee wellbeing services – Wellbeing hub access with resources to various online exercise content, meditation guides, sleep stories and yoga.

We have introduced agile ways of working, allowing teams to decide how best they work, while ensuring regular opportunities to collaborate and innovate. We create an environment to help you to unleash your potential and perform the most rewarding work of your career, whist keeping your wellbeing at the foremost with initiatives in place to promote the wellness of our people.

We are committed to building a diverse and inclusive culture and have dedicated inclusion champions across the business to celebrate and promote our uniqueness. We also have a dedicated team of volunteers looking for innovative ways to give back as part of our commitments under our Corporate Social Responsibility. We are delighted to be recognised in the 2021, 2022 and 2024 best companies to work for listings. We have also been awarded the Investors In People Gold accreditation.

If you are passionate about our purpose and would like an opportunity to make a valuable contribution to fraud prevention, we would like to hear from you.

About Cifas

Cifas is the UK’s leading fraud prevention service, managing the largest database of instances of fraudulent conduct in the country. Our members are organisations from all sectors, sharing their data across those sectors to reduce instances of fraud and financial crime. Operating as a not-for-profit means our teams put all their efforts into our mission of fighting fraud, rather than creating a financial return for shareholders.

Fraud presents a serious and significant threat to the UK and our role in protecting businesses, the public and the economy from fraud is now more important than ever before. As a result, we have ambitious plans to innovate and create new services and products that will significantly improve the way that we and our members tackle fraud.

Our employees play a crucial part in ensuring we remain the UK's leading fraud prevention service, whilst also ensuring our members remain at the heart of everything we do.

Cifas

Jobs

Business & Systems Analyst (12 month FTC)