JOB REQUIREMENTS

Educational qualifications & experience:

Experience and sound knowledge of business processes, quality management and customer support practices and improvement practices

3+ years’ experience managing customer relationships in an operational and global services and automation in a large complex/matrix global organization

KEY PERFORMANCE AREAS

Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.
Works with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
Drafts and maintains procedures and documentation for applications support.
Manages application incidents, maintenance activities like monitoring and enhancements to improve business performance.
Ensures that all requests for support are dealt with according to set standards and procedures.
Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures.
Uses application management software and tools to investigate issues, collect performance statistics and create reports.

Aspen Pharma Group

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